Shipping & Returns Policy
Please allow up to 48 hours for order processing.
For International destinations gratiaecosmetics.com
ships via FedEx, DHL or local courier via our logistic centers around the
International shipping cost is free for orders over
$70 and 9.99$ for orders under 70$. (3 – 14 business days)
Delivery time depends on local delivery companies (no
delivery time guaranteed), please note that in some countries local custom fees
Return / exchange a product
Gratiaecosmetics.com offers refunds on unopened
products within 14 days of receipt of product. Simply return any unopened
product for a full refund. Please call +31-2526-73665 or contact us
through the website here: https://gratiaecosmetics.com/contact
and a customer service representative will assist you prior to sending the
product back to have a case number or a RMA number (Return Merchandise
Authorization) assigned to the return. We will refund your credit card less
shipping and handling charges, if any. Returns typically require up to 10
business days for processing once received by our warehouse. Costs to return
items to gratiaecosmetics.com are the sole responsibility of the customer.
Please Note – We will refund only products that have been purchased directly
through our website: Gratiaecosmetics.com.
In-Store Purchases – Physical locations are
independently owned & operated as a separate entity from the web site/web
department. Most of the locations are all final sale. Please refer to the
original purchase receipt for contact details & exact store policies.
If you need assistance with an In-Store Purchase, please contact us here: https://gratiaecosmetics.com/contact
and we will do our best to assist you.
Gratiaecosmetics.com offers a hassle free exchange for
any unopened product that has been purchased through our website. Please contact
our customer service representatives for additional information +31-2526-73665.
If you receive a damaged product, contact us immediately by phone or email and
we will arrange for a replacement to be sent.
Office hours are Monday-Friday 9:00 am – 4 pm. We are
closed during weekends and federal holidays.